Fbaeej Privacy Policy – How Your Information Is Protected

We collect various types of information while you use the fbaeej platform. The primary purposes are to deliver better service, ensure account security, and meet legal obligations. A detailed breakdown of the data types and sources is provided below:

When you download the fbaeej app, your device model, operating system version, and push notification token are also collected. This information is used to improve app performance.

Fbaeej uses your information only for specific, clearly defined purposes and never for anything else without your consent. Each purpose is set out in detail below:

• Account Management: To verify logins, process password resets, and monitor account security.
• Payment Processing: To process deposits and withdrawals and to detect fraudulent transactions.
• Customer support: To resolve your complaints and queries promptly and accurately.
• Platform Improvement: To analyze user behavior and improve the interface and platform performance.
• Promotions: To send you relevant offers and bonus information, where you have given your consent.
• Legal Obligations: To respond to lawful requests from tax authorities or law enforcement agencies.
• Responsible Gaming: To analyze your gaming patterns and send alerts when necessary.

Fbaeej's server infrastructure is protected by industry-standard security technology. All data is stored in encrypted form — no employee can directly view your password or payment details.

Retention periods vary by data type. Profile information is kept for as long as your account is active. Transaction records may be retained for up to 7 years after account closure for legal compliance purposes.

• Account & profile information: retained while the account is active + 3 years after closure.
• Transaction records: 7 years (legal obligation).
• Support chat history: 2 years.
• Login logs & security events: 1 year.
• Cookies & browsing data: up to 90 days.

Fbaeej never sells your data or shares it with third parties for marketing purposes. However, limited information may need to be shared in the following specific circumstances:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum data needed to complete a transaction. They operate under their own privacy policies.
• Game providers: For Live Casino or slots games, providers such as Evolution or Pragmatic receive only the data necessary to operate their games.
• Law Enforcement: Information may be disclosed when required by a valid court order or government directive.
• Security services: Limited data is shared with specialized providers for fraud detection and anti-money laundering verification.

Fbaeej uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help remember your identity and preferences.

We use three types of cookies — essential cookies (to protect login sessions), functional cookies (to remember your language and settings), and analytics cookies (to understand page views and usage patterns). fbaeej does not use advertising cookies.

• Cookies can be disabled from your browser settings, though some features may not function properly as a result.
• App cookies can be managed through your device settings.
• No third-party tracking pixels are used on fbaeej.

Payment information is among the most sensitive data we handle, and fbaeej takes every precaution to protect it. Your bKash or Nagad number and bank account details are never stored directly on fbaeej's servers — they are held exclusively in tokenized form.

Tokenization means that instead of storing your actual number, a random code is saved in its place — one that makes it technically impossible to retrieve the original. This method is also used by leading financial institutions worldwide.

• All payment transactions comply with PCI DSS Level 1 standards.
• Two-step verification applies to every transaction.
• Unusual transactions are automatically flagged and reviewed by a human agent.
• No staff member can view your full payment number.

Fbaeej believes every user should have full control over their own data. You may exercise the following rights at any time:

Fbaeej strictly does not collect personal information from or provide services to anyone under the age of 18. Age is verified at registration, and date of birth is confirmed during the KYC process.

If we are notified that a minor's data has entered our system, the account is immediately closed and all collected data is deleted.

Fbaeej may update this privacy policy from time to time. We will notify you in advance of any significant changes via your registered email and app notifications.

• Minor edits or clarifications may be made without a separate notification.
• For major changes, you will be notified at least 14 days in advance.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• The "Last Updated" date at the top of the page is always kept current.

If you have any questions about this privacy policy, requests regarding your personal data, or any concerns, please reach out to us through the following:

• Email: privacy@fbaeej.com (dedicated privacy inbox)
• Support Email: support@fbaeej.com
• Live Chat: Available 24/7 via website and app